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Interpersonal Skills for Tour Guides

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Interpersonal skills for tour guides

Tour guides need excellent interpersonal skills to interact with both group and individual travellers. These skills are also known as social skills or people skills. Develop these interpersonal skills for tour guides, and you can gain qualities such as being confident and charismatic. These qualities are often endearing and appealing to travellers.

Also look at [ How to be a good tour guide ]

 

Some of the interpersonal skills for tour guides include having excellent communication skills and being empathetic. Also, tour guides need to be able to remain calm, have a positive attitude and being charismatic to travellers.

interpersonal skills for tour guides

Interpersonal skills for tour guides

Open Communication

open communication

open communication

An important part of the communication skills for tour guides is having open communication. You can have open communication by engaging your travellers, asking questions, inviting their feedback and point of view. This will help to increase understanding of the different type of tourists you meet. It will also contribute to collect more knowledge about different culture, places and things, thus improving yourself as a tourist guide.

Also look at [ Communication skills for tour guides ]

 

Being Empathetic

empathy

empathy

By being empathetic, you are aware of what your tourists feel and understand what your visitors are experiencing. Tour guides can develop empathy by sensing what travellers are feeling, their perspectives and taking an active interest in their concern. An excellent tour guide treats everyone differently, by tailoring the way you interact with others to fit their needs and feelings.

Another component of empathy is to recognise and acknowledging the differences of each traveller. Different cultural background and upbringing bring about different dynamics to the tour group. An excellent tour guide can create learning opportunities base on the diversity for everyone in the group.

Also look at [ Recognise traveller needs & concerns ]

 

calm

calm

Remain Calm

When we are nervous, we tend to talk quickly and less precisely. If tour guides feel tense, it will be shown in the body language and non-verbal communication. This will create a sense of uneasiness among the tour group. Try to boost your confidence and remind yourself that you know more about your country than the travellers. Practice deep breathing to calm your nerves. Cement a positive image in your head on how the tour is going to be. Use visual props such as photos to help with what you are going to say. Always try to stay calm, make eye contact & smile.

Positive Attitude

As a tour guide, always be with a positive attitude. A positive mindset is infectious and can spread fast within the tour group. Travellers are likely to feed off the energy of their tour guides. You have to be enthusiastic about your country and the attraction you are showing, but not so eager that you fail to sound genuine.

positive attitude

positive attitude

Charismatic

This last point sums up all the sub-points above. Being charismatic means being confident, enthusiastic and showing empathy. Also, tour guides have to be interesting to the group and interested in your travellers. You also have to be intelligent, providing information and stories of your country.

 

Also look at [ From Good to Great Tour Guide ]

Freelance Private Tour Guides!

FREE TO USE! Get more traveller customers by posting your tour services on travelbuddee.com. We will advertise your services on Google/Facebook to travellers for you!

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The writer is a professionally trained tour guide in Singapore. She shares her learning journey from an excellent tour guide to a great tour guide!